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 Post subject: Having trouble getting into the lobby.
 Post Posted: Feb 4th, '10, 16:27 
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Illusionist
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Joined: Sep 1st, '09, 09:20
Posts: 412
Location: Providence
So... I can login to the game and get to the lobby selection, but once I select a lobby, it does not leave the welcome page. The lobby select window goes away, but I'm just left looking at the providence background until I exit out.

Here's what I've tried before:
  • restarting my computer.
  • reinstalling the new patch (and restarting).
  • deleting the 4.001 and 4.002 patches from my folder (not completely, and I recovered them and replaced them back in the folder once i found this didn't help).

I don't know a whole lot about this sort of stuff, but here's a view of my WE folder in case it helps.

http://docs.google.com/uc?id=0B_mT6lGU5T3MZGRhMTczMWItZDc2MC00MzYzLWIzZTQtMDJmNmY0NDdjMTRj&hl=en

EDIT: I asked customer service about this issue, and I think they resolved it. I'll post again if it comes back.

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 5th, '10, 02:40 
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Devotress
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Joined: Jul 11th, '09, 05:02
Posts: 84
Location: Singapore & Philippines
I got the same problem but i found the solution...

For those who using Windows Vista follow the step below

1.) Right click WE startup icon

2.) Click properties

3.) Click Compatibilities

4.) Tick the "Run this program as administration" at the privilage level

5.) Then try run the WE launcher

Any question resolving any issue's please post it on forum or send ticket to department.

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 5th, '10, 12:52 
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Illusionist
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Joined: Sep 1st, '09, 09:20
Posts: 412
Location: Providence
I started having this problem again today, but I run Windows XP. What should I do? :?

EDIT: I got a hold of support and I guess it was my firewall blocking the lobby for some reason. It's never blocked this game before, but I guess there's a first time for everything. :roll:

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 6th, '10, 22:45 
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Illusionist
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Joined: Sep 1st, '09, 09:20
Posts: 412
Location: Providence
Alright, I'm stilling having this problem off and on. :(

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 8th, '10, 09:59 
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Illusionist
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Joined: Sep 1st, '09, 09:20
Posts: 412
Location: Providence
...so, it turns out that if I take my texture quality down to medium before I enter a lobby, it will take me through. Then I can put it back on high once I'm in the lobby. Who knew? :?

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 8th, '10, 13:48 
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Razorback
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Joined: Mar 6th, '09, 15:27
Posts: 15
Location: Canada
Sibelius wrote:
...so, it turns out that if I take my texture quality down to medium before I enter a lobby, it will take me through. Then I can put it back on high once I'm in the lobby. Who knew? :?

Very strange indeed. :lol:

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 Post subject: Re: Having trouble getting into the lobby.
 Post Posted: Feb 9th, '10, 13:17 
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Community Manager
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Joined: Dec 6th, '09, 15:50
Posts: 197
Hey all,

I will make a note of this and send it up for review. Locking thread since it is now escalated.

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